Return & Exchange Policy

We strive to deliver premium shopping experiences and complete customer satisfaction for all purchased baby car seats and baby high chairs, offering a formal return and exchange window of 30 calendar days starting from the official delivery date of your order. All items eligible for return or exchange must remain completely unused, unassembled, unopened, and preserved in original brand-new condition, with all original factory packaging, protective foam, outer cartons, safety seals, instruction manuals, accessories, tags, and labels fully intact and unaltered. Customized products, personalized equipment modifications, and final sale clearance items are strictly non-returnable and non-exchangeable due to customized attributes and special sales regulations. As professional infant safety protection equipment, baby car seats and high chairs have strict safety and hygiene standards, making any products that have been assembled, installed, used, worn, cleaned, artificially damaged, privately modified, improperly stored, or structurally altered ineligible for return or exchange. Items with broken safety seals, missing accessories, frame scratches, structural deformation, harness wear, and assembly traces are non-returnable to ensure consistent safety performance and protect public infant safety standards. To initiate a return or exchange request, customers must submit an application through our official website portal with a valid order number and clear description of the request reason. Once our team reviews and approves the application, customers will receive an official return authorization number and detailed return shipping guidelines. Customers are fully responsible for all return shipping fees and transportation risks unless the item arrives factory-defective, transit-damaged, incorrectly shipped, or missing key accessories due to our warehouse errors. We strongly recommend using trackable and shockproof shipping services and fully restoring original protective packaging during return shipment to prevent secondary damage, contamination, or structural deformation, which will automatically disqualify return applications. After we receive, inspect, and confirm the returned items fully comply with official return standards, we will process refunds or store credit exchanges within three to five business days. All refunds are issued to the original payment method, with final arrival time depending on individual bank processing procedures. Direct exchanges for different colors, sizes, or styles are not supported; qualified items can be returned for store credit for new orders. For unresolved return and exchange questions, customers may refer to the official FAQ page for further professional clarification and support.